The e-mail based channel is exquisitely suitable to answer questions concerning the installation and configuration. The service is available for anyone, who has valid EagleEyeOS product licenses.
Contents of the service
The start-up usage assistance by the first time purchasing is free of charge and valid for thirty days from the purchasing date.
The reports are arriving to the e-mail address gets into the specially developed support system, which apply a ticket ID for each and every new report. The associates of the Licensor are answering the reports.
Usage options
The e-mail based channel is exquisitely suitable to answer questions concerning the installation and configuration. The service is available for anyone, who has valid EagleEyeOS Professional licenses.
The consultation belonging in the service has no goal for redemption of opportunities, necessities of other types of consultations. Furthermore the consultation has no goal for providing support related to the third party’s solution, product either.
Response time
The response time of the e-mail based communication channel depends on the topic of the consultation, or rather on the numbers of the further special areas and the professionals are drawing into the topic. Average response time: 1 business day.
Conditions
Originator entitled to use 5 tickets. Reporting one question or one topic counts as one ticket. One question or one topic considered such report, which cannot be split into more questions or topics. Every support process starts with the question of the User and ends with one of the answers from the table.
The product support extends for the problems related to the Licensor’s product. Does not including handling problems of the running environment coming by erroneous settings. Every single started consultation process considered as one ticket.
In case there is no answer from the customer within 15 days for an opened or registered ticket during a support process, then that ticket will loose its validity and will be closed.
Service fee
The service is available free of charge for anyone, who has valid EagleEyeOS product licenses. Originator entitled to use 5 tickets.