The phone or VoIP based channel is exquisitely suitable to hold such consultation, which ones are discussing the details of one particular topic, or - based on a conference call - disputing questions, which ones are involving more participants. A written note will be done about the consultation, which will be sent to all involved parties. The service is a suitable solution for quick and adequate handling of small and larger organization’s problems and questions also.
Contents of the service
The channel of the consultation is a phone - support phone: +36 (20) 999-66-22 - or VoIP connection. The consultation take place in a previously settled time and topic, therefore the originator can use the most optimal the consultation time.
The consultation - as it can be commercial or technological question - gets to the colleague in the organization of the Licensor, who is the most experienced, to spare the originator from the knowledge of the organizational structure of the Licensor. During the consultation time the number of the questions and the topics are not limited for the originator.
Usage options
The phone or VoIP based channel is exquisitely suitable to hold such consultation, which ones are discussing the details of one particular topic, or - based on a conference call - disputing questions, which ones are involving more participants. A written note will be done about the consultation, which will be sent to all involved parties. The service is a suitable solution for quick and adequate handling of small and larger organization’s problems and questions also.
The consultation belonging in the service has no goal for redemption of opportunities, necessities of other types of consultations. Furthermore the consultation has no goal for providing support related to the third party’s solution, product either.
Conditions
The phone or VoIP based consultation’s reconciliation is based on man days. Each and every started call cost as a 0,5 man day. During this time the number of the questions and the topics are not limited for the originator.
The originator has a certain amount of man days, which can be used freely. Licensor waits for the announcement from the originator about the needs for phone or VoIP based consultation 5 business days in advance before the consultation.
Service fee
The currently actual Price List contains the detailed price information of this service.